Privacy Policy
Slim Wellness Center, LLC d/b/a Stem Cell RX · Effective date: [EFFECTIVE DATE — set at launch]
1. Who We Are
Slim Wellness Center, LLC, doing business as Stem Cell RX ("Stem Cell RX," "we," "us"), operates the website StemCellRXUSA.com and a stem cell therapy clinic located at 655 Euclid Ave, Ste 210, National City, CA 91950. This Privacy Policy describes how we collect, use, and protect information submitted through this website. Questions about this policy can be directed to us by phone at (619) 918-0581 or by mail at the address above.
2. Information We Collect
When you use our consultation or contact forms, we collect the information you choose to provide: your name, phone number, email address, the treatment options you are interested in, your preferred contact window, and anything you include in optional message fields. When you use our interactive planning tools, we collect the selections you make (such as body areas and treatment preferences) only if you choose to submit them with your contact information — browsing the tools without submitting leaves no personal information with us. Like most websites, we may also collect standard technical information such as browser type, device type, pages visited, and approximate location derived from your IP address, through cookies and similar technologies used for site analytics and performance.
3. How We Use Your Information
We use the information you submit to respond to your inquiry, schedule and prepare for consultations, answer your questions, and — only if you separately opt in — send you occasional offers and updates. We use technical and analytics information to understand how our website is used and to improve it. We do not use information submitted through this website to make medical decisions; those are made only through direct consultation with our licensed providers.
4. Text Messaging (SMS)
If you provide your phone number and check the consent box, we will text you about your inquiry and, only with your separate optional consent, occasional promotional messages. Consent to receive marketing texts is not a condition of purchasing any goods or services. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP. Phone numbers and SMS opt-in consent collected through this website will not be shared with, or sold to, third parties or affiliates for their own marketing purposes.
5. How We Share Information
We do not sell or rent your personal information. We do not share personal health information with third parties except as required by law or with your explicit consent. We share information only with service providers who help us operate this website and our clinic — such as website hosting, customer-relationship management, appointment scheduling, and communications platforms — and only for the purposes described in this policy. These providers are obligated to protect your information and may not use it for their own purposes.
6. Health Information
Stem Cell RX is committed to protecting personal health information in accordance with applicable federal and state privacy laws, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act. Please do not submit detailed medical history, diagnoses, imaging, or other sensitive health details through this website's forms — that information belongs in your consultation, where it is collected and protected under our clinical intake process.
7. Cookies & Analytics
This website may use cookies and similar technologies for essential site functions and analytics (such as Google Analytics) to measure site usage and improve our services. You can control cookies through your browser settings; disabling them may affect some site features. We do not use analytics data to identify you personally.
8. Your California Privacy Rights
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA/CPRA) to know what personal information we collect, to request access to it, to request its deletion, and to request correction of inaccurate information, subject to legal exceptions. We do not sell or share your personal information as those terms are defined under California law, and we do not use or disclose sensitive personal information for purposes requiring a right to limit. We will not discriminate against you for exercising your rights. To exercise any of these rights, contact us at (619) 918-0581 or by mail at 655 Euclid Ave, Ste 210, National City, CA 91950. We will verify your request and respond within the timeframes required by law.
9. Data Retention & Security
We retain inquiry information for as long as needed to respond to you, maintain our records, and meet legal obligations, after which it is deleted or de-identified. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
Slim Wellness Center, LLC d/b/a Stem Cell RX
655 Euclid Ave, Ste 210, National City, CA 91950
Phone: (619) 918-0581
[EMAIL — to be added when the clinic email is finalized]